RETURN & REFUND
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returned products must be in their perfectly saleable, original condition and if applicable, packaging, together with their purchase invoice or a copy in the case of a partial return. Chrome Hearts has sole discretion in determining whether the products purchased via the Website are in original condition when returned.
Returning a product for exact replacement or refund is free of charge as long as you return the products to us via our carrier by using our system of pre-paid return labels. Contact Customer Service to request a return or exact replacement. Customer Service will provide instructions to complete your return. All returns will be shipped to the following address:
724 East Biddle Street, Baltimore, Maryland 21202, United States
You can always contact us for any return questions at info@chromeheartsteeshirt.com
If you choose a return shipping method outside of the approved shipping carrier provided by Customer Service, Chrome Hearts will not be responsible or liable if any item you return to the Website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.
Returns conditions applicable to products in new condition: We accept returns for products that are in new and unused condition only. To be eligible for a return, items must be returned in their original packaging, with all tags and labels attached, and without any signs of wear, use, or damage. Products that do not meet these criteria will not be eligible for a refund or exchange. Please ensure that your return meets these conditions to facilitate a smooth and hassle-free return process., contact Customer Service).
Returns:
We accept returns for both defective and non-defective products. If you are not satisfied with your purchase or if the product is defective, you can return it following our return guidelines.
Return Guidelines:
- Products must be returned within 30 days from the date of delivery.
- The item must be in its original condition, unused, and in the original packaging.
- A valid proof of purchase is required for all returns.
RETURN METHOD:
Your option to send us your return: At a drop-off location
Restocking Fee:
We charge a 20% restocking fee on the product price for returned items. Please note that a restocking fee of 20% of the order amount will be applied to all returned items. This fee covers the costs associated with processing, inspecting, and restocking the returned products. The restocking fee will be deducted from your refund amount. We appreciate your understanding and cooperation in helping us maintain efficient return processes.
Refund Processing Time:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed within 10 business days after we receive the returned product. So, refund processing time is 10 business days. The time for the refund to reflect in your account may vary depending on your payment provider.Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@chromeheartsteeshirt.com
Exchanges:
You may exchange an item for the exact replacement of that item, which may vary by size if applicable.If you replace an item for another item of greater value due to size or configuration, you shall pay the difference in price. If you request an exact replacement for an item of lesser value due to size or configuration, you will be refunded within ten (10) business days of receipt of the item returned by crediting your debit or credit card.
Please contact Customer Service to receive the return instructions.
If you replace an item, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery.
Only one exact replacement per item will be honored.
Contact Info:
- Address: 724 East Biddle Street, Baltimore, 21202, Maryland, United States
- Phone Number: +1 (240) 202-5743
- Email: info@chromeheartsteeshirt.com
- Business Hours: Monday – Friday 9:00 A.M. to 5:00 P.M (EST)