SHIPPING POLICY
Welcome to the Chrome Hearts Tee Shirt – where your style journey begins! At Chrome Hearts Tee Shirt, we strive to offer an unparalleled shopping experience, bringing your fashion dreams to life. Our commitment to customer satisfaction is reflected in our seamless services and top-notch products, setting the stage for a shopping adventure like no other.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
“At Chrome Hearts Tee Shirt, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across United States and make sure that you deserve the most quality levels of responsiveness at any time”
Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping Charges
We offer free shipping on all orders in the United States.
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for United States.
- Handling time is (5-6) Business Days (Monday to Friday)
- Transit time is (4-5) Business Days (Monday to Friday)
- Order Cut Off Time- 5.00 PM
- All orders ship the same day if placed before 5.00 PM (Eastern Standard Time)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
What happens after I place an order?
You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within (4-6) business days (not including holidays). Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email info@chromeheartsteeshirt.com with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
Which carriers do you ship with?
We use USPS/ UPA, DHL, and OSM to deliver the product.
Change of Address:
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@chromeheartsteeshirt.com or Phone: +1 (240) 202-5743
Wrong Address:
Remember, if you give us the wrong address and you are not there, the product will be stored in our store again. You will have to bear the full shipping cost for giving the wrong address.
Cancellations:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
How do I check the status of my order?
To track your order please enter your Order ID in the box of the “ORDER TRACKING” page and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
If you need any further help, please email info@chromeheartsteeshirt.com and we will assist you from there.
Contact Info:
- Address: 724 East Biddle Street, Baltimore, Maryland 21202, United States
- Phone Number: +1 (240) 202-5743
- Email: info@chromeheartsteeshirt.com
- Business Hours: Monday – Friday 9:00 A.M. to 5:00 P.M (EST)