SHIPPING POLICY
At Chrome Hearts Tee Shirt, we aim to provide clear and reliable shipping information for every order.
Order Processing
Orders are processed within 1–2 business days, Monday through Friday, excluding holidays.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Costs
We currently offer free shipping on orders shipped worldwide.
The shipping cost displayed at checkout will always be the final shipping charge for your order unless otherwise stated.
United States Shipping
- Handling Time: 1–2 business days
- Transit Time: 3–5 business days
- Estimated Total Delivery Time: 4–7 business days
Orders are generally shipped Monday through Friday.
International Shipping
- Handling Time: 1–2 business days
- Transit Time: 7–14 business days
- Estimated Total Delivery Time: 8–16 business days
International delivery times may vary depending on the destination country, customs clearance, carrier delays, weather, holidays, or other circumstances outside our control.
Shipping Carriers
Depending on the destination and order, we may use USPS, UPS, DHL, OSM Worldwide, DHL Express, or another reputable carrier.
The carrier selected may vary based on the destination and shipping requirements.
Customs, Duties, and Import Taxes
For international orders, customs duties, import taxes, or other government charges may apply depending on the destination country.
Applicable customs duties and import taxes are included in the amount paid at checkout.
Customers should check their local customs requirements before placing an international order.
Order Tracking
Once your order has shipped, we will send a tracking number to the email address provided during checkout.
Customers can use the tracking information to monitor the status of their shipment.
If you do not receive your shipping confirmation email, please check your spam or junk folder first. If you still cannot locate it, contact us at:
Email: info@chromeheartsteeshirt.com
Phone: +1 (240) 202-5743
Change of Address
If you need to change your shipping address, contact us within 24 hours of placing your order.
Once an order has entered transit, we may not be able to change the delivery address.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the product.
We will review the issue and assist you with the appropriate next steps.
Delivery Delays
Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, severe weather, holidays, incorrect address information, or other circumstances beyond our control.
If your tracking information shows an unexpected delay, please contact the shipping carrier first and then contact us if additional assistance is required.
Contact Information
Email: info@chromeheartsteeshirt.com
Phone: +1 (240) 202-5743
Address: 724 East Biddle Street, Baltimore, Maryland 21202, United States
Business Hours: Monday–Friday, 9:00 A.M.–5:00 P.M. EST